PRIVACY POLICY

Privacy Policy for REVUOP Last updated: January 5, 2025

This Privacy Policy explains how REVUOP ("the Software," "we," "our," "us") collects, uses, and shares personal information from users who access and use our platform. REVUOP is a software solution designed to help businesses enhance their online reputation through features such as review aggregation, AI-generated review responses, review request campaigns, analytics, and process automation.

We are committed to protecting your privacy and ensuring compliance with applicable data protection laws, including the General Data

Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Personal Data We Collect- We may collect the following types of personal data: Identifying and Contact Information: Name, email address, IP address, phone number, and login credentials. Platform Usage Data: Reviews, responses sent via the

platform, interactions with widgets, and analytics data related to performance and reputation. Campaign Data: Information collected through review request campaigns, including names, email addresses, private feedback, public reviews, video testimonials, and data submitted via landing pages. Browsing Data: IP addresses, browser types, device information, and data collected through cookies and tracking technologies. AI-Generated Content Data: Content from reviews and responses generated by artificial intelligence for automated communications.

2. Purposes of Data Processing- We process personal data for the following purposes: Review Aggregation: Collecting and displaying reviews from platforms like Google and Facebook in a centralized interface. AI-Generated Responses: Using artificial intelligence to

generate and post responses to customer reviews based on pre-set parameters. Review Request Campaigns: Sending emails to request reviews, feedback, and video testimonials through landing pages. Review Sharing: Displaying reviews on websites via widgets and sharing them on social media by generating visual content based on written reviews. Analytics and Reporting: Providing insights and performance

data to monitor reputation and campaign success. Process Automation: Automating workflows for sending review requests and other tasks based on configurable settings.

3. Legal Basis for Data Processing- We process personal data in compliance with GDPR based on the following legal grounds:

Consent: For activities such as sending emails and AI-generated responses. Contract Performance: To deliver the services outlined in our Terms of Service. Legal Obligation: To meet legal requirements and obligations. Legitimate Interests: To improve our platform, ensure

security, and monitor performance.

4. User Rights (GDPR and CCPA)- Users have the following rights regarding their personal data: Under GDPR: Right of Access: Request details about the personal data we hold. Right to Rectification: Correct inaccurate or incomplete data. Right to Erasure (Right to Be Forgotten): Request data deletion. Right to Restrict Processing: Request limitations on how data is processed. Right to Data Portability: Obtain a copy of data in a structured, machine-readable format. Right to Object: Object to data processing in certain situations.

Under CCPA (California Residents): Right to Know: Request information about the categories and specific personal data collected, purposes for processing, and third-party sharing. Right to Opt-Out: Decline the sale of personal data, if applicable. Right to Non-Discrimination: Ensure equal service and pricing when exercising privacy rights. To exercise these rights, users can contact us at SUPPORT@REVUOP.COM.

5. Data Sharing- we only share personal data in the following situations: Service Providers: Data is shared with third-party providers (e.g., hosting, email delivery, and analytics tools) to enable service delivery. Third-Party Integrations: REVUOP integrates with platforms like Google and Facebook to collect reviews and share content on social media. Legal Compliance: Data may be shared when required by law or to protect users, the public, or our platform. We do not sell personal data to third parties.

6. Data Security- We implement technical and organizational measures to protect personal data, including: Encryption: Data is encrypted during transmission to safeguard it against unauthorized access. Access Controls: Systems and accounts are secured through

authentication processes. Audits and Monitoring: Regular assessments and audits are conducted to identify vulnerabilities. Incident Response Plans: Procedures are in place to address security incidents and breaches. While we take reasonable precautions, no system can

guarantee 100% security.

7. Data Retention- We retain personal data: As long as necessary to provide services and fulfill contractual obligations. To comply with legal obligations and resolve disputes. Once the retention period ends, data is securely deleted unless required by law.

8. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. Any material changes will be communicated through email or platform notifications. Continued use of the Software after updates implies acceptance of the revised Privacy Policy.

9. Contact Information: For questions or requests related to this Privacy Policy, please contact us at: Email: SUPPORT@REVUOP.COM